Refund Policy
Refund Policy – Maxtivo
Effective Date: February 2026
1. Overview
At Maxtivo, we are committed to providing a high-quality IPTV subscription service. We encourage all customers to read this Refund Policy carefully before making a purchase. By completing a subscription on Maxtivo, you confirm that you have read and agreed to the terms below.
2. Digital Product Notice
Maxtivo provides a digital IPTV subscription service that is delivered and activated immediately upon purchase. Due to the nature of digital products and services, our refund policy is strictly limited.
3. 7-Day Refund Policy
We offer a refund window of 7 days from the date of purchase. If you experience an issue with our service, you must contact us within 7 days of your purchase date to be eligible for a refund. After 7 days, no refunds will be issued under any circumstances, as the digital service has been fully made available to you.
4. Eligible Reasons for a Refund
A refund request within the 7-day window may be considered in the following cases:
- The service was not delivered or activated after a successful payment.
- You experienced persistent technical issues that our support team was unable to resolve within a reasonable timeframe.
- You were charged more than once for the same subscription (duplicate payment).
- The service was significantly different from what was described on our website at the time of purchase.
5. Non-Eligible Reasons for a Refund
Refunds will not be issued in the following situations:
- The 7-day refund window has passed — no exceptions.
- You changed your mind or no longer wish to use the service.
- You purchased the wrong plan and have already started using it.
- The issue is caused by your own internet connection, device incompatibility, or hardware problems.
- Temporary service outages or scheduled maintenance periods.
- Your account was suspended or terminated due to a violation of our Terms of Service.
6. How to Request a Refund
To submit a refund request, please contact our support team within the 7-day window and provide the following information:
- Your full name and email address used at checkout.
- Your order number or transaction ID.
- A clear description of the issue you experienced.
- Any relevant screenshots or supporting evidence.
Our team will review your request and respond within 2–3 business days. Approved refunds will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
7. No Refunds After 7 Days
Once the 7-day period has passed, no refund requests will be accepted or processed, regardless of the reason. This policy is strictly enforced because our IPTV subscription is a digital service that is considered fully delivered once activated. We strongly encourage all customers to test the service during the first 7 days and contact our support team immediately if any issues arise.
8. Contact Us
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at: